Returns & Privacy Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of receiving them.
Return Eligibility
To qualify for a return:
- The item must be returned within 30 days of the delivery date.
- The item must be unused, unworn, and in its original condition.
- All original packaging, tags, accessories, and documentation must be included.
- Proof of purchase (such as your order confirmation or receipt) is required.
Non-Returnable Items
The following items cannot be returned unless they are defective or damaged:
- Gift cards
- Downloadable digital products
- Personalized or custom-made items
- Perishable goods
- Clearance or final sale items (where stated)
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work to resolve the issue by offering a replacement, exchange, or refund where appropriate.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Exchanges
If you would like a different size, color, or replacement item, please contact us. Exchanges are subject to product availability.
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Privacy Policy
We value your privacy and are committed to protecting your personal information.
Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely through trusted payment providers)
- Order history
- Device, browser, and website usage information
How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Send order updates
- Improve our website and services
- Prevent fraud and maintain security
- Send promotional emails if you have chosen to receive them
Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties that help us operate our business, including:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Analytics and marketing service providers
These partners only receive the information necessary to perform their services.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyze website traffic. You can manage or disable cookies through your browser settings.
Data Security
We use reasonable technical and organizational measures to protect your personal information. While we strive to safeguard your data, no internet transmission or storage system can be guaranteed to be completely secure.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Withdraw consent for marketing communications
- Request a copy of your personal data
To exercise these rights, please contact us.
Changes to This Policy
We may update this Returns & Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions about our Returns & Privacy Policy, please contact us using the contact information provided on our website.