Effective Date: 07/07/2026
Welcome to MW supplies and gifts. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website.
Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely by our payment providers)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time and date of your visit
- Referring website
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Communicate with you about your orders
- Improve our website, products, and services
- Personalize your shopping experience
- Send promotional emails and marketing communications (only where permitted or with your consent)
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations
Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Keep you signed in
- Analyze website traffic and performance
- Improve your browsing experience
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third-party service providers, including:
- Payment processors
- Shipping and delivery companies
- Website hosting providers
- Analytics providers
- Marketing service providers
These providers only receive the information necessary to perform their services and are required to protect your information.
We may also disclose your information if required by law or to protect our legal rights.
Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmitting or storing data over the internet is completely secure.
Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services
- Complete transactions
- Meet legal and accounting requirements
- Resolve disputes
- Enforce our agreements
Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Restrict or object to certain processing activities
- Withdraw consent for marketing communications
- Request a copy of your personal data
To exercise your rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website is not intended for children under the age of 13 (or the minimum age required by applicable law). We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Business Name: MW Supplies and Gifts
Email: info@mwsuppliesandgifts.co.uk
Phone: 07546221673
Address: 6 Selham Close, Crawley, West Sussex, RH11 0EHrns & Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of receiving them.
Return Eligibility
To qualify for a return:
The item must be returned within 30 days of the delivery date.
The item must be unused, unworn, and in its original condition.
All original packaging, tags, accessories, and documentation must be included.
Proof of purchase (such as your order confirmation or receipt) is required.
Non-Returnable Items
The following items cannot be returned unless they are defective or damaged:
Gift cards
Downloadable digital products
Personalized or custom-made items
Perishable goods
Clearance or final sale items (where stated)
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work to resolve the issue by offering a replacement, exchange, or refund where appropriate.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Exchanges
If you would like a different size, color, or replacement item, please contact us. Exchanges are subject to product availability.
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Privacy Policy
We value your privacy and are committed to protecting your personal information.
Information We Collect
We may collect:
Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through trusted payment providers)
Order history
Device, browser, and website usage information
How We Use Your Information
We use your information to:
Process and deliver orders
Provide customer support
Send order updates
Improve our website and services
Prevent fraud and maintain security
Send promotional emails if you have chosen to receive them
Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties that help us operate our business, including:
Payment processors
Shipping and delivery providers
Website hosting providers
Analytics and marketing service providers
These partners only receive the information necessary to perform their services.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyze website traffic. You can manage or disable cookies through your browser settings.
Data Security
We use reasonable technical and organizational measures to protect your personal information. While we strive to safeguard your data, no internet transmission or storage system can be guaranteed to be completely secure.
Your Rights
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your personal data
Withdraw consent for marketing communications
Request a copy of your personal data
To exercise these rights, please contact us.
Changes to This Policy
We may update this Returns & Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions about our Returns & Privacy Policy, please contact us using the contact information provided on our website.