Returns and Refunds – MW Supplies & Gifts

Returns & Refund Policy

Last Updated: 04/08/2026

Thank you for shopping with MW Supplies and Gifts. We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging with all tags, accessories, and documentation included.
Proof of purchase or your order number is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are faulty or required by law:

Gift cards
Downloadable digital products
Personalized or custom-made items
Perishable goods
Items marked as final sale or non-returnable
Hygiene or personal care products that have been opened
Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us within 7 of delivery.

Include:

Your order number
A description of the issue
Clear photographs of the item and packaging

We will review your claim and arrange a replacement, repair, or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved:

Your refund will be issued to your original payment method.
Processing times may vary depending on your payment provider, but refunds are typically completed within 5–10 business days.

Original shipping charges are non-refundable unless the return is due to our error or the item is defective.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. To request an exchange, contact us using the details below.

Return Shipping

Unless the item is faulty, damaged, or incorrectly supplied, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must instead follow our return procedure.

If you have any questions about returns or refunds, please contact us:

MW Supplies and Gifts
Email: info@mwsuppliesandgifts.co.uk
Phone:07546 221673
Address: 6 Selham Close, Crawley, West Sussex, RH11 0EH